There is one question that we are asked from many customers. If something goes wrong with my online purchase how will Voltbike resolve the issue?
Our business model is warehouse direct to consumer, eliminating the middleman and passing the savings on to you. This enables us to keep our prices aggressive, offer high-quality bikes and outstanding customer service.
In fact, 95% of our business is online and we ship our bikes throughout Canada and the United States.
VoltBike is built with a modular design in mind. All components on Voltbike utilize quick connectors and are easily replaceable. This includes the LCD screen, brake levers, motor brake inhibitors, throttle, motor and battery. Virtually any regular cyclist would be able to handle replacing these components if necessary.
1 Year Warranty
Voltbike warranty covers all electrical components on your bike. This includes battery, motor, controller, LCD panel, brake power cut inhibitors, pedal assist sensors, cable harness, key lock assembly and any other electrical component which is part of the electric bicycle.
VoltBike warranty does not cover mechanical parts like brakes, rims, tires, spokes, derailleur, pedals, handlebars and so on. We consider these parts as regular wear and tear items. If you need any adjustments, then we ask you to visit your local bike shop.
VoltBike will not cover labor cost to replace warranty components unless the work is done in one of our repair centers.
VoltBike is partnering with several bike shops and bike mechanics to build authorized repair network across Canada and the USA. To see the list of current authorized repair centers please click here.
The customer is responsible for shipping costs associated with returning a covered component to our facility, unless VoltBike agrees in writing to pay for such shipping costs.
VoltBike is using well known mechanical components like Tektro brakes, Shimano drive-train and so on. Literally every bike shop is familiar with those components which means that a service shop would be able to easily adjust or replace a part.
Like any other bicycle VoltBike needs regular tune-up and brakes maintenance. You can do this in your local bike shop at your choice. VoltBike does not cover there tune-ups.
Our components are engineered in such a way that most bike shops should be able to handle troubleshooting or fixing any issues.
How to report it
Although you may be buying the bike online, you’ll find that support is never more than an email or a phone call away.
If you have a technical issue at any time, the service and warranty process is quite simple:
Step 1: Report the issue via our website, email or phone.
One of our team members will get back to you within 24 hours. We have customer service agents available 6 days a week to make sure that you never have to wait more than 1 day for a response.
Step 2: We will first troubleshoot the issue remotely.
99% of the time we are able to identify any issue remotely.
If we identify that the issue is electric and If any spare parts are needed, then we will ship them out to your address on file.
If the issue is mechanical, then we ask you to visit one of our authorized service centers. If no local service center is available in your city then you can visit your local bike shop.