Help Center
Before You Buy
I am 5 foot 3 inches tall and I am looking for an off road e-bike. Which model would you suggest?
For shorter customers who are interested in off road ebikes, we would recommend either the Mariner or the Mariner Step-Thru. Like the Yukon, the Mariner has a 4" fat tire that performs well in rougher conditions involving snow or mud, but both models have a lower standover bar and minimum seat height.
At 6’ 2”, which City/Road bike is my best fit?
At 6'2" we would recommend the Bravo, but it's best to consult the sizing chart rather than basing your decision on height alone since people of the same height can have different leg lengths. You can find the sizing chart for all of our bikes by scrolling down to below the Specifications.
Can I test ride your bikes at your Port Coquitlam, BC location?
We do offer test rides at our Port Coquitlam, BC, Canada location. Test rides are available between Monday-Friday 9am to 6pm and Saturday between 10am and 3pm. Most of the VoltBike models are available for test ride.
The safety of our customers is our top priority. Wearing an approved helmet during test rides is mandatory. You can either bring your own helmet or you can use one of the VoltBike approved helmets available in the showroom.
The safety of our customers is our top priority. Wearing an approved helmet during test rides is mandatory. You can either bring your own helmet or you can use one of the VoltBike approved helmets available in the showroom.
Company Information
I recently purchased a second hand Volkbike through a private sale, is warranty transferrable?
Voltbike warranty is non-transferrable for many reasons, especially because we have no way of knowing what kind of treatment the bike has endured during prior ownership. Saying that, buying anything second hand will always have it's risks and usually does not include any kind of warranty.
Can I change my order?
If you have made an error when placing your order online for an incorrect bike model, helmet or colour selection, accessory, or are having second thoughts on your final order, we can certainly correct it before it ships but we will not be able to adjust any orders that have already shipped.
Can I customize my bike order? Can I add or remove parts?
We offer customizable options for each bike model such as: frame size, battery size, front rack and helmet choice.
We offer a complimentary helmet for each bike but where a helmet is not needed we provide specific options in lieu of the helmet within the same drop down menu.
The complimentary item offered for each bike cannot be exchanged as a monetary value towards the bike
No exceptions to swap out any parts or complimentary accessories with other items at this time.
Support, Repairs and Service
Adjusting Brake Inhibitor Sensor, Error 05E
VoltBike electric bikes comes standard with feature which cuts the power to the motor when the brake lever is engaged. The brake cut inhibitor is located in the brake lever and it consist of sensor and magnet.
In this video you will learn how to troubleshoot issues with your brake but inhibitors or error 05E on the LCD screen.
In this video you will learn how to troubleshoot issues with your brake but inhibitors or error 05E on the LCD screen.
How to replace brake pads on Yukon 750
This video will walk you through the steps of replacing disc brake pads on VoltBike Yukon or other VoltBike models using hydraulic disc brakes.
Before you start, make sure that you have 5mm allen key, 2mm allen key, flat head screwdriver and replacement brake pads.
Before you start, make sure that you have 5mm allen key, 2mm allen key, flat head screwdriver and replacement brake pads.
Degreasing brake rotors on VoltBike to eliminate noise when stopping
This video will walk you through the steps of degreasing disc brake rotors on VoltBike Yukon or other VoltBike models using hydraulic disc brakes.
This procedure is required only if you experience noise when stopping the bike.
This procedure is required only if you experience noise when stopping the bike.
Yukon
LCD screen and keypad replacement
Tools Required:
• 3mm hex tool
• 2.5mm hex tool
Freewheel removal - over sized motor plug
In the past, some models of the Yukon came with an oversized power chord plug for the hub motor which restricted the ability to use a standard freewheel removal tool.
This article covers the process of removing the freewheel on such Yukons.
Creaking sound from headset
This video will walk you through the steps of greasing your bicycle headset. This is required only if you experience an issue with creaking when turning.
Before you start, make sure that you have generic grease, 4mm, 5mm and 6mm allen keys.
Before you start, make sure that you have generic grease, 4mm, 5mm and 6mm allen keys.
Bravo
Will riding in the rain affect the battery?
No.
Our bikes are tested in the rain whenever it is raining in Vancouver on a week day (so roughly half the year) and they handle the water just fine.
It is important not to store it where it will be rained on, or as one customer learned, submerged in water.
Lock-Out Top Cap Fix for Suntour Suspension Forks
Tools required:
Small flat screwdriver
5mm hex tool
4mm hex tool
Needle nose pliers
Elegant
Adjust stem, installation and setup
The Volt Bike Elegant comes with a 100mm long adjustable stem to fit a 1.125" threadless fork steer tube and 25.4 handlebars.
Will riding in the rain affect the battery?
No.
Our bikes are tested in the rain whenever it is raining in Vancouver on a week day (so roughly half the year) and they handle the water just fine.
It is important not to store it where it will be rained on, or as one customer learned, submerged in water.
Lock-Out Top Cap Fix for Suntour Suspension Forks
Tools required:
Small flat screwdriver
5mm hex tool
4mm hex tool
Needle nose pliers
Mariner
Wiring schematics for VoltBike Mariner
To download the wiring schematics for VoltBike Mariner 2017, 2018 and 2019 edition please click here.
Will riding in the rain affect the battery?
No.
Our bikes are tested in the rain whenever it is raining in Vancouver on a week day (so roughly half the year) and they handle the water just fine.
It is important not to store it where it will be rained on, or as one customer learned, submerged in water.
Urban
How to adjust folding latch on VoltBike Urban
After some time, it is possible that the folding points on your VoltBike Urban may become loose. It is important to check them on a regular basis and make sure that they are tight and firm. In this video, we going to show you how to adjust the tension on the frame's folding latch and stem folding latch.
Pedal assist malfunction fix
In this video, we will show you how to repair your VoltBike Urban if you are experiencing problem where the pedal assist is not working. In many cases this could be fixed by adjusting the pedal assist sensor located on the pedal crank.
LCD Screen settings for VoltBike Urban
The settings below are for the latest VoltBike Urban 2018/2019 edition with S.Widom LCD screen panel. Please note that those settings are not compatible for the previous generations.
P01：LCD backlight brightness. Default is 2.
P02：Switch between KM and Miles, 0:KM; 1:MILE；
P03：Voltage rating: 24V, 36V, 48V. Default is 36.
P04：Sleep time. Default is 0.
P05：Pedal assist level range. Default is 5.
P06: Wheel diameter in inches. Default is 20.
P07: Speed magnetic steel number. Default is 6.
P08：The speed limit：Range 0-50km/h，Default 50.
P09：Throttle activation 0：activate from dead stop；1：Activate after gain speed；Default 0.
P11：Power sensitivity setting Range：1-24；Default 1;
P12：Booster starting strength setting Range：0-5；Default 5
P13：Magnetic sensors on the pedal assist plate. Default 12.
P14：Controller amperage setting. Default 12.
P15：Turn speed duty ratio setting Range：0-100. Default 100.
P16: Default 0
P99: Default 99
ODO: Default 5
P01：LCD backlight brightness. Default is 2.
P02：Switch between KM and Miles, 0:KM; 1:MILE；
P03：Voltage rating: 24V, 36V, 48V. Default is 36.
P04：Sleep time. Default is 0.
P05：Pedal assist level range. Default is 5.
P06: Wheel diameter in inches. Default is 20.
P07: Speed magnetic steel number. Default is 6.
P08：The speed limit：Range 0-50km/h，Default 50.
P09：Throttle activation 0：activate from dead stop；1：Activate after gain speed；Default 0.
P11：Power sensitivity setting Range：1-24；Default 1;
P12：Booster starting strength setting Range：0-5；Default 5
P13：Magnetic sensors on the pedal assist plate. Default 12.
P14：Controller amperage setting. Default 12.
P15：Turn speed duty ratio setting Range：0-100. Default 100.
P16: Default 0
P99: Default 99
ODO: Default 5
Trio
Will riding in the rain affect the battery?
No.
Our bikes are tested in the rain whenever it is raining in Vancouver on a week day (so roughly half the year) and they handle the water just fine.
It is important not to store it where it will be rained on, or as one customer learned, submerged in water.
Trio Rider Safety
Three wheeled electric tricycles offer a unique riding experience.
Riders must be aware that the Voltbike Trio steers and handles differently than a bicycle. Lower your speed limit setting, and take extra caution when accelerating, turning , and braking. Failure to do so may cause the Trio to become unstable and result in personal injury.