Before You Buy
Once you apply for financing through PayBright you will get an instant notification by email.
The interest rate is 0% for 3 months, 9% for 6 months and 19% for 12 months or more.
After being approved with paybright you will need to send us an email firstname.lastname@example.org and let us know which bike model you wanted, all the details plus your shipping address and phone number.
We offer a few different channels of support such as:
Definitely the quickest and best way to get any problem solved. Email us with photos or videos of any issue in question. This is the best way to contact us because if we speak with you over the phone most likely we will ask you to email us with photos regardless.
We are open Mon-Fri 9am-5pm and Saturdays we are open from 10am-3pm for test rides. We are located at #1125 - 1579 Kingsway Ave, Port Coquitlam, BC.
We offer customizable options for each bike model such as: frame size, battery size, front rack and helmet choice.
We offer a complimentary helmet for each bike but where a helmet is not needed we provide specific options in lieu of the helmet within the same drop down menu.
The complimentary item offered for each bike cannot be exchanged as a monetary value towards the bike
No exceptions to swap out any parts or complimentary accessories with other items at this time.
If you have made an error when placing your order online for an incorrect bike model, helmet or colour selection, accessory, or are having second thoughts on your final order, we can certainly correct it before it ships but we will not be able to adjust any orders that have already shipped.
The bikes that are most likely to fit customers who are 5'1" are the Urban Step Thru https://www.voltbike.com/urban-step-through.html and the Mariner Step Thru https://www.voltbike.com/mariner-step-thru.html.
Other bikes I would recommend for shorter riders are the Elegant https://www.voltbike.com/voltbike-elegant.html, the Yukon Step Thru https://www.voltbike.com/yukon-step-through.html, the Mariner https://www.voltbike.com/voltbike-mariner.html, and the Nitro https://www.voltbike.com/voltbike-nitro.html.
People who are the same height sometimes have different leg lengths, so it's a good idea to take a look at our sizing charts before placing an order with us.
The safety of our customers is our top priority. Wearing an approved helmet during test rides is mandatory. You can either bring your own helmet or you can use one of the VoltBike approved helmets available in the showroom.
Power-on-Demand bikes have the option of using a throttle instead of pedaling, much like a scooter or motorcycle.
Our throttle has a safety button to engage it whenever needed.
Voltbike offers you both of these components on all of our bike models! So you get the convenience of pedal assist and using throttle to get you where you need to go without breaking a sweat!
After purchasing your Voltbike, we do offer support to all of our customers.
If there is a component on your bike that has malfunctioned, here is what you can do to get your bike back to running at peak condition.
1. In the How to Videos section of our website we offer solutions to many of the most common issues that may present themselves to Voltbike owners with many miles on their odometers. Click here for How to Videos.
2. Take some photos of the area in question and send it to us in an email.
3. We will then send you replacement parts as needed. We provide video instructions on how to change any parts.