There is one question that we are asked from many customers. If something goes wrong with my online purchase how will Voltbike resolve the issue?
Our business model is warehouse direct to consumer, eliminating the middleman and passing the savings on to you. This enables us to keep our prices aggressive, offer high-quality bikes and outstanding customer service.
In fact, 95% of our business is online and we ship our bikes throughout the United States and Canada.
VoltBike is built with a modular design in mind. All components on Voltbikes utilize quick connectors and are easily replaceable. This includes the LCD screen, brake levers, motor brake inhibitors, throttle, motor and battery. Virtually any regular cyclist would be able to handle replacing these components.
How to report it
If you have a technical issue at any time, the service and warranty process is quite simple:
Step 1: Report the issue via our website, email or phone.
One of our team members will get back to you within 24 hours. We have customer service agents available 6 days a week to make sure that you never have to wait more than 1 day for a response.
Step 2: We will first troubleshoot the issue remotely.
99% of the time we are able to identify any issue remotely.
If we identify that the issue is electric If any spare parts are needed, we will ship them out at no extra charges to you.
If the issue is mechanical, then we ask you to visit your local bike shop.
Why this works so well?
Most of the mechanical components on the bike are standard – the brakes, gearing, derailleur, and so on. As for the electrical components – the motor, battery and controller, we have built them with a swap-and-go approach in mind, which means that a service shop simply needs to be able to take off and replace a part.
Our components are engineered in such a way that most bike shops should be able to handle troubleshooting or fixing any issues.
Although you may be buying the bike online, you’ll find that support is never more than an email or a phone call away.
Voltbike warranty covers all electrical components on your bike. Most of the mechanical components on the bike are standard – the brakes, gearing, derailleur, and so on. If you need any adjustments, then we ask you to visit your local bike shop. Voltbike does not cover these parts or tune-ups.